Your Trusted Partner for Medicaid Care Coordination & Social Support

 

Navigating healthcare options, mental health services, and community resources can be challenging for families. If you or a loved one is currently enrolled in a Sunshine Health plan, Access 2 Improvement LLC is here to act as your dedicated personal advocate. 

Through our comprehensive Mental Health Targeted Case Management (TCM) program, we connect children, adults, and seniors across Central Florida to essential medical providers and life-stabilizing social systems. 

 

 

Our Central Florida Service Area & County Coverage List

To ensure members receive hands-on advocacy, our team provides face-to-face community support and case management across the following counties: [1]

• Orange County: Serving families in Orlando, Winter Park, Apopka, Winter Garden, and surrounding communities.

• Seminole County: Supporting residents in Sanford, Altamonte Springs, Oviedo, Winter Springs, and Casselberry.

• Osceola County: Providing dedicated care coordination in Kissimmee, St. Cloud, and Celebration.

• Volusia County: Linking members to resources in Daytona Beach, DeLand, Deltona, and New Smyrna Beach.

• Brevard County: Assisting individuals throughout Palm Bay, Melbourne, Titusville, and the Space Coast.

• Lake County: Coordinating services for clients in Clermont, Leesburg, Eustis, and Mount Dora. 

Don’t see your area listed? Contact our Winter Park office directly to confirm if our case managers can travel to your specific Florida neighborhood.

 

 

Specialized Focus: Sunshine Health Housing Pilot Program

We firmly believe that stable health relies on a safe, secure living environment. Our team works aggressively to secure affordable living options for individuals experiencing immediate hardships. “Our mental health targeted case managers work in the community to seek affordable housing for our clients in pressing circumstances.” Access 2 Improvement LLC 

To best fight local displacement, we actively coordinate directly with the state's specialized Florida Medicaid Housing Assistance Pilot Program.

 

What is the SMMC Housing Assistance Pilot?

 

“We have partnered with various insurance providers who have adopted an housing assistance program called the housing pilot.”

Access 2 Improvement LLC Authorized by the Agency for Health Care Administration (AHCA), this specific Central Florida program offers targeted intervention during housing crises. “Based on the client's circumstance and criteria, the client may be able to gain access to financial assistance to their housing crisis.” Access 2 Improvement LLC.

 

Who is Eligible for Medicaid Housing Pilot Support?

You may qualify for specialized housing resources through the Sunshine Health Housing Assistance Pilot if you meet these baseline program conditions:

• Plan Eligibility: You have active Florida Medicaid coverage via a Sunshine Health Managed Care plan.

• Age Restriction: You are an adult client aged 21 or older.

• Housing Status: You are currently experiencing literal homelessness or face an immediate risk of eviction.

• Clinical Diagnosis: You have an active diagnosis of a Serious Mental Illness (SMI), a Substance Use Disorder (SUD), or co-occurring disorders. 

 

 

Comprehensive Case Management Across Every Stage of Life

       Our certified Florida case managers build personalized care blueprints tailored specifically to different age ranges:

 

🌟 Services for Children & Families

• Academic Advocacy: Helping parents coordinate with public schools to establish behavioral plans and Individualized Education Programs (IEPs). [1]

• Pediatric Specialists: Finding speech, occupational, physical, and behavioral therapy clinics inside the Sunshine Health Provider Network.

• Early Intervention: Directing guardians to state-funded developmental milestones and youth mentoring networks.

 

💼 Services for Adults

• Mental Health Counseling: Linking individuals directly to local licensed behavioral health counselors and psychiatrists.

• Vocational Training: Guiding job seekers toward local workforce assistance agencies and job placement programs.

• Independent Living Goals: Constructing actionable plans to support long-term personal self-sufficiency. 

 

👵 Services for the Elderly & Seniors

• Chronic Disease Coordination: Scheduling care pathways across primary care doctors and specialists.

• Long-Term Managed Care Services: Navigating senior companion initiatives and local elder care programs.

• Daily Living Needs: Arranging reliable medical transportation, specialized meal deliveries, and home medical supplies. 

 

 

Core Benefits of Choosing Access 2 Improvement LLC

       Our Targeted Case Managers act as structural links between your standard health plan benefits and everyday necessities:

• Care Linking: Streamlined provider appointment scheduling.

• Basic Needs Systems: Connecting families to food pantries, emergency clothing repositories, and utility assistance.

• Benefit Support: Helping ensure you maximize your active Sunshine Health Medicaid Benefits. 

 

 

How to Start Your Targeted Case Management Referral

 

Step Action Required Process Details

1-Check Plan Status Ensure your Florida Medicaid and Sunshine Health Plan accounts are fully active.

2-Submit Online Intake Complete the simple digital form via our secure Access 2 Improvement Referral Page.

3-Consult Your Manager Review your individualized clinical, social, or housing goals with an assigned case coordinator.

 

 

       Contact Our Local Central Florida Office

• Corporate Address: 2431 Aloma Ave, Winter Park, FL 32792

• Office Direct Line: (321) 352-1715

• Inquiries Email: info@access2improvement.org

• Sunshine Health Toll-Free Line: 1-866-796-0530